Terms of Service
Last updated 16 July 2026
These Terms of Service (“Terms”) govern your access to and use of Mercavia (“Mercavia”, “we”, “us”), including our websites, mobile web app, mall directories, AI concierge, and mall/brand portals (together, the “Service”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
Mercavia provides shopping-mall directories, promotions, events, wayfinding and an AI concierge, along with portals for malls and brands to manage their content. Features may change, be added, or be removed over time.
2. Source of directory data, images & content
Mall listings, shop information, business details, photos and other directory content are compiled from publicly available and third-party sources, including Google Places and OpenStreetMap contributors, as well as information submitted by users. Such content may be incomplete, outdated, or inaccurate. Mall names, brand names, logos, trademarks and images are the property of their respective owners and are shown for identification and directory purposes only; Mercavia claims no ownership of them and is not affiliated with or endorsed by them unless expressly stated.
3. Accuracy of contact details and email addresses
Contact details — including email addresses, phone numbers, and other contact information — displayed on or provided through the Service are aggregated from public and third-party sources or submitted by users. Mercavia does not verify and is not responsible or liable for the accuracy, completeness, currency, validity, or reliability of any email address or contact information. You rely on and use such information at your own risk. Mercavia is not responsible for any loss, damage, or consequence arising from your use of, or reliance on, any email address or contact information, including any message that is undelivered, misdirected, delayed, ignored, or sent to an incorrect or outdated address.
4. AI concierge & generated content
The AI concierge and AI-generated content are provided for convenience and may be inaccurate, incomplete, or out of date. They do not constitute professional, legal, financial, or other advice. Always verify important information (such as opening hours, prices, promotions, and directions) directly with the relevant mall or shop before relying on it.
5. Accounts
You are responsible for activity under your account and for keeping your sign-in secure. You must provide accurate information and use the Service only in compliance with these Terms and applicable law.
6. Claiming and managing a mall
If you claim or manage a mall or brand, you represent that you are authorised to do so and that content you publish is accurate, lawful, and does not infringe any third-party rights. We may verify, suspend, or revoke access, and remove content, at our discretion.
7. Acceptable use
You agree not to misuse the Service, including scraping at scale, interfering with its operation, uploading unlawful or infringing content, harvesting personal data, or using contact information obtained through the Service for spam or unlawful purposes.
8. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including accuracy, fitness for a particular purpose, and non-infringement. We do not warrant that the Service or any content (including directory data, contact details, and AI responses) is accurate, complete, or uninterrupted.
9. Limitation of liability
To the maximum extent permitted by law, Mercavia and its affiliates will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of data, profits, goodwill, or reliance, arising from or related to your use of the Service or any content obtained through it, including any contact information or AI-generated content.
10. Indemnity
You agree to indemnify and hold Mercavia harmless from claims arising out of your use of the Service, your content, or your breach of these Terms.
11. Third-party links
The Service may link to third-party sites and services that we do not control and are not responsible for.
12. Termination
We may suspend or terminate access to the Service at any time for any reason, including breach of these Terms.
13. Governing law
These Terms are governed by the laws of Malaysia, and disputes are subject to the exclusive jurisdiction of the Malaysian courts, without regard to conflict-of-laws rules.
14. Changes
We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the revised Terms.
15. Contact
Questions about these Terms: legal@mercavia.co. To report an inaccurate listing or contact detail: privacy@mercavia.co.